We send a video of your watch before dispatch for your review and confirmation.
Before dispatch
Review the model, dial, bracelet and visible condition in the video. Contact our team with any questions before confirming the watch for shipment. The video confirmation does not remove your rights if the delivered watch itself has a problem.
Non-product-related returns
We do not accept returns or exchanges for reasons unrelated to a problem with the watch itself, such as a change of mind or personal preference after confirmation. This policy is subject to any mandatory rights under applicable law.
If the watch itself has a problem
Contact [email protected] or WhatsApp +1 408 956 4212 with your order reference, a description of the issue, and clear photos or a video. Our team will review the problem and explain the applicable repair, return or exchange arrangements. Do not send the watch back until you have received return instructions.
Warranty and servicing
Our three-year warranty and servicing conditions continue to apply. Read the shipping, warranty and servicing details before arranging a return.
Applicable consumer rights
This policy does not exclude or restrict consumer rights that cannot be waived under applicable law.