Find answers about ordering, payment, shipping, video confirmation, warranty and returns at SuperCloneHouse.
Orders & payment
How do I place an order?
Choose your watch, select the quantity and use Add to cart or Buy it now. Complete checkout with your contact and shipping details. You can place your order without paying online at checkout.
How do I pay after placing an order?
Our team will review your order and email you a payment link or instructions for your preferred payment method. Your order remains unpaid until payment is confirmed. Please check your inbox and spam folder.
Which payment methods do you support?
We support Credit Card, Apple Pay, Google Pay, PayPal, Bank Transfer and Cryptocurrency. Contact our team for the payment link or instructions for your chosen method.
Can I confirm availability before ordering?
Yes. Use Inquire via WhatsApp on the product page to send us the watch name, product code and product link. We can help confirm current availability, model details and delivery arrangements.
Can I change my order or shipping address?
Contact us as soon as possible with your order reference and the change you need. We will check whether it can still be made before dispatch. Changes are not guaranteed once shipment has been arranged.
Delivery & video confirmation
Do you offer worldwide free shipping?
Worldwide shipping is included at no additional shipping charge. Please contact us before ordering to confirm service to your destination and the expected delivery arrangements.
Will I see my watch before it ships?
Yes. We send a video of your watch before dispatch for your review and confirmation. Check the model, dial, bracelet and visible condition, and let us know if you have any questions before confirming shipment.
How long will delivery take?
Dispatch and delivery times depend on the exact watch, current availability and your destination. Contact our team to confirm the expected arrangements for your order.
Are import duties included?
Import duties and customs requirements depend on your destination. Please confirm any applicable charges with our team before purchase.
Warranty & returns
What warranty is included?
Our watches include a three-year warranty. Contact us with your order details and a description of any issue so our team can explain the applicable coverage and service arrangements. Read the full warranty details.
Do you provide servicing and repairs?
We provide free servicing and repairs, including after the three-year warranty period as described for the product. Customers pay the shipping cost of sending their watch back to us. Contact us first for service instructions.
Can I return a watch if I change my mind?
We do not accept returns or exchanges for reasons unrelated to a problem with the watch itself, such as a change of mind or personal preference after confirmation. This is subject to any mandatory consumer rights that apply. Read our returns policy.
What should I do if my watch has a problem?
Contact us with your order reference, a description of the issue, and clear photos or a video. Our team will review the problem and explain the applicable repair, return or exchange arrangements. Please do not send the watch back before receiving our instructions.
Watch details & support
Are these authentic watches from the named brands?
We sell Super Clone watches, not authentic watches from the named brands. SuperCloneHouse is independent and is not affiliated with, endorsed by or authorized by those brands.
Can I swim or shower while wearing the watch?
Water resistance varies by model and must be checked for the exact watch. Do not swim or shower with your watch without specific confirmation from our team. Read our watch care guide.
How can I contact your team?
WhatsApp: +1 (408) 956-4212
Message Us: +1 (408) 956-4212
Email: [email protected]. Include your product link or order reference so we can help with the right watch.
Still have a question?
Send us a product link or your order reference. We can help with model details, payment and after-sales enquiries.